The Aftersales Network Limited
Terms of Business & Client Engagement Gateway
This page is the electronic acceptance gateway for ASN-TOB-005 Terms of Business v8.1. Please review the Terms of Business, complete the engagement details, confirm the case-specific fees, and submit your electronic acceptance.
ASN-TOB-005 Terms of Business v8.1
The PDF linked below is the authoritative Terms of Business document. The HTML sections below mirror the structure for readability, while the acceptance panel completes the engagement-specific fields.
Welcome
Thank you for choosing The Aftersales Network. This document is our Terms of Business. It sets out how we will work together, what we do, what we ask of you, what you can expect from us, and how fees and commission work.
Each main section opens with a short plain-English explanation. The full wording underneath is the legally binding wording. If anything is unclear, please contact us before you sign or electronically accept.
About The Aftersales Network
The Aftersales Network Limited is a whole-of-market commercial finance brokerage. We work with property investors, entrepreneurs, sole traders, partnerships, and SMEs across commercial mortgages, bridging, development finance, asset finance, invoice finance, and healthcare finance, sourcing from across the market rather than a fixed panel.
A quick summary before the detail. Everything here is explained fully in the numbered clauses that follow.
| What happens next | We assess your requirement, present it to suitable Lenders from across the market, and keep you updated at each stage. |
|---|---|
| What it costs | Any Appraisal, Arrangement, or Renewal Fees for your case are set out in clause 7, including when a refund may apply. |
| Your rights | You can cancel certain agreements under the Consumer Credit Act 1974, complain to us or the Financial Ombudsman Service where eligible, and ask us about commission or how we use AI tools. |
| Your money | We do not hold client money at any point. |
An Agreement Between
| The Broker | The Aftersales Network Limited, 10 Deer Park Way, Waltham Abbey, Essex, EN9 3YL. Telephone: 0845 299 6668 or 0207 117 2523. Company number 07729039. Authorised and regulated by the Financial Conduct Authority under FRN 725655. NACFB Membership No. 12/0090/CM. |
|---|---|
| The Client | To be completed in the Client Engagement Confirmation panel on this page. |
1. Appointment of the Broker
This document sets out how we will deal with you in the provision of Credit Broking Services. We will start providing Credit Broking Services once the Agreement has been signed or otherwise validly executed.
2. Standards Statement
We are a regulated business. This section tells you who regulates us and how to check that using official public registers.
The Aftersales Network Limited is an authorised credit broker and not a lender. We are authorised and regulated by the Financial Conduct Authority under firm reference number 725655. You can check our authorisation and permitted activities on the Financial Services Register.
The Aftersales Network Limited is a member of the National Association of Commercial Finance Brokers, membership number 12/0090/CM.
3. Client Money
We never hold your money. Fees you pay us are payment for our own services, not funds we are safeguarding on your behalf.
The Broker does not hold client money. Fees payable by the Client under clause 7 are payable directly to the Broker as consideration for Credit Broking Services rendered and do not constitute client money.
4. Consumer Duty and Our Commitment to Good Outcomes
Where the Consumer Duty applies, we are committed to acting to deliver good outcomes, communicating in a way that is clear, fair and not misleading, acting in good faith, avoiding foreseeable harm, and supporting you in pursuing your financial objectives so far as consistent with our role.
5. Vulnerable Customers
If you consider that you, or an individual acting on your behalf, may be a Vulnerable Customer, we encourage you to tell us so that we can consider what additional support or adjustments may be appropriate.
6. Artificial Intelligence Governance
The Broker may use artificial intelligence tools to assist with document preparation, administrative workflow, and internal quality assurance. AI tools will not replace professional judgement, make lending recommendations, or determine the suitability of any Finance Product for you without responsible human review.
7. Appraisal and Arrangement Fees
There are up to three possible fees: an Appraisal Fee for us assessing and preparing your funding proposal, an Arrangement Fee once a Lender actually makes you an offer, and a Renewal Fee if we need to keep working on your case beyond six months. The exact amounts for your case are set out below, and clause 7.3 explains when you may be entitled to a refund.
| Appraisal Fee | To be completed per engagement in the Client Engagement Confirmation panel. |
|---|---|
| Arrangement Fee | To be completed per engagement in the Client Engagement Confirmation panel. |
| Renewal Fee | To be completed per engagement in the Client Engagement Confirmation panel. |
7.1 Appraisal Fee. In consideration of the appointment, you will pay the Broker the Appraisal Fee shown above for the purposes of assessing and preparing the Lending Proposal. The Appraisal Fee is payable on the Commencement of this Agreement.
7.2 Arrangement Fee. At the point a Finance Offer is made by a Lender to whom we presented the Lending Proposal, you will pay, in addition to the Appraisal Fee, the Arrangement Fee shown above, calculated as a percentage of the Loan Amount. Payment of the Arrangement Fee shall be made within 14 days of the date of issue of the Finance Offer by that Lender. The Arrangement Fee is payable regardless of outcome once the Finance Offer has been presented to you.
7.3 to 7.6 Refund of Fees. Refund rights and exceptions are set out in full in ASN-TOB-005 v8.1, including the provisions relating to Regulated Mortgage Contracts, Home Finance Plans, Consumer Credit Act withdrawal or cancellation rights, and the circumstances in which Fees cease or do not cease to be payable.
8. Client Acknowledgement
You acknowledge that you have been urged to seek such independent advice as you consider necessary before signing this Agreement.
We source Lending Proposals from an unrestricted number of Lenders. In this role we are doing no more than effecting an introduction between you and the Lender(s) to enable you to choose a Finance Product which, in your sole opinion, is suitable for you. We are not your agent and are not otherwise acting on your behalf, save as expressly required by the Consumer Duty commitments set out at clause 4.
We typically will receive Commission from the Lender as well as receiving Fees separately from you under clauses 7.1, 7.2, and 9.1 of this Agreement.
You consent to pay the Fees set out in clause 7. You are aware that we typically will receive Commission from a Lender for introducing you to them, and you have no objection to us receiving this amount.
9. Renewal of this Agreement
This Agreement continues for a period of six months from the date we first submit a Lending Proposal for you, at which point, should you not by then have entered into a Finance Agreement, it will lapse. If you wish to continue receiving Credit Broking Services, you may request renewal upon payment of the Renewal Fee shown in this engagement.
10. Mortgage Applications
The full mortgage-only credit broking provisions are set out in the PDF. Please review the full Terms of Business before submitting electronic acceptance.
11. Confirmation of Instructions
Before signing or otherwise executing the Agreement, the Broker will complete a Confirmation of Instructions, which shall be read and take effect as if it forms part of the Agreement. The fields in the Client Engagement Confirmation panel below are intended to capture that engagement-specific information.
12. The Client’s Duty to the Broker
The Client agrees to act with utmost good faith in providing information to the Broker. This duty is continuous and applies to all information the Client provides. The Client agrees not to withhold information from the Broker.
13. Introductory Commission
You acknowledge that a Lender typically will pay the Broker introductory commission in respect of funding set out in a Finance Offer. If you wish to receive further information about any such commission, including the amount, you will let us know in writing.
14. Conflicts of Interest
The Broker maintains arrangements to identify and manage conflicts of interest that may arise in the course of providing Credit Broking Services, including conflicts that may arise from Commission arrangements with Lenders.
15. Financial Crime Prevention
The Broker carries out customer due diligence, identity verification, and financial crime checks as required by applicable law, regulation, Lender requirements, and the Broker’s own financial crime controls.
16. Termination
16.1 The Broker may terminate the Agreement by giving 14 days’ written notice to the Client.
17. NACFB Code of Practice and Complaints
If something goes wrong, tell us first. We will investigate promptly. If we cannot resolve it to your satisfaction, you may have the right to go to the Financial Ombudsman Service, though not every client is eligible. Clause 17.4 explains who is.
17.1 The Broker agrees to act on behalf of the Client in accordance with the Code of Practice of the National Association of Commercial Finance Brokers (NACFB), as amended (the Code). A copy of the Code is available on request from the Association or at www.nacfb.org.
17.2 The Broker will investigate and deal with any complaints raised by the Client concerning the services provided under this Agreement promptly and reasonably. Where the Broker is unable to resolve a complaint to the Client’s satisfaction, the Code of Practice sets out the procedures available to the Client, including NACFB Mediation.
17.3 Where a Client is unhappy with the Broker’s response to a complaint, and the complaint falls within a regulated activity, the Client may be able to refer the complaint to the Financial Ombudsman Service. Financial Ombudsman Service, Exchange Tower, London, E14 9SR. Telephone: 0800 023 4567 or 0300 123 9123. Website: www.financial-ombudsman.org.uk.
17.4 Eligibility to refer a complaint to the Financial Ombudsman Service is restricted by the Ombudsman’s eligibility rules to specified categories of eligible complainant, including consumers, micro-enterprises, qualifying small businesses, charities and trusts, and certain guarantors, in each case subject to the applicable eligibility criteria and size thresholds set by the Financial Conduct Authority from time to time. Not all commercial clients of the Broker will be eligible. The Financial Ombudsman Service will determine whether a particular complaint falls within its jurisdiction.
17.5 Where the Client is entitled to complain to the Ombudsman, the Client is not bound to follow any alternative procedure first, and may complain to the Ombudsman within the timescales set by the rules applicable to that scheme, details of which will be provided by Us on request.
18. Amendments
18.1 Any amendment proposed by either the Broker or the Client shall be notified in writing to the other party. An amendment proposed by the Broker shall take effect on the date specified, unless the Client notifies the Broker to the contrary or requests an extension of time in the meantime. An amendment proposed by the Client shall take effect once accepted by the Broker in writing.
19. Privacy Notice and Data Protection
How we handle your personal data is covered in full in our separate Privacy Notice and Data Protection Policy (ASN-DP-001). This section confirms that those documents apply and gives our ICO registration number.
19.1 A Privacy Notice is issued separately from this Terms of Business. Being transparent and providing accessible information about how We use Your personal data is a key element of the UK GDPR and the Data Protection Act 2018, as amended by the Data (Use and Access) Act 2025.
19.2 Our approach to data protection, including the lawful bases for processing, how We use Your information, marketing consent, what information is collected and why, Our data retention periods, and Your individual rights, is set out in full in Our Privacy Notice and in ASN-DP-001 (Data Protection Policy). The Broker is registered with the Information Commissioner’s Office under registration number Z3044431. More detailed information can be obtained on request.
19.3 You must be confident that You understand how Your data will be processed. If You require clarification, please contact Us before entering into this Agreement.
19.4 If You have not received or seen the Privacy Notice, please contact Us before confirming this Agreement.
20. Assignments and Third-Party Rights
20.1 This Agreement is personal to the Client. A person who is not a party to this Agreement may not enforce any of its terms under the Contracts (Rights of Third Parties) Act 1999.
21. Professional Indemnity
21.1 The Broker will maintain professional indemnity insurance cover in respect of its business, on standard terms offered by reputable insurers.
22. Exclusions
22.1 The Client accepts that the Broker shall have no liability for any economic loss, whether direct, indirect, or consequential, insofar as it relates to loss of business, loss of Client data, interruption of business, or loss of profits or goodwill, arising from the manner of performance by the Broker of its obligations under this Agreement. This exclusion does not otherwise affect any statutory rights of the Client.
23. Entire Agreement
23.1 This Agreement, together with the Confirmation of Instructions and any documents expressly referred to in it, constitutes the entire agreement between the Broker and the Client relating to its subject matter, and supersedes all prior discussions, representations, or agreements between the parties on that subject matter.
24. Severability
24.1 If any provision of this Agreement is held by a court or other competent authority to be invalid, illegal, or unenforceable, that provision shall be treated as removed to the extent of the invalidity, illegality, or unenforceability, and the remainder of this Agreement shall continue in full force and effect.
25. Notices
25.1 Any notice given under this Agreement shall be in writing and shall be delivered by hand, sent by pre-paid post to the address of the relevant party set out in this Agreement, or sent by email to an address confirmed in writing by the recipient for this purpose.
25.2 A notice shall be deemed received: if delivered by hand, at the time of delivery; if sent by pre-paid post, two business days after posting; and if sent by email, at the time of transmission, provided no delivery failure notification is received.
26. Choice of Law
26.1 This Agreement shall be construed in accordance with English law, and the parties irrevocably agree to submit to the exclusive jurisdiction of the English courts.
27. Related Documents
This Agreement does not stand alone. It works alongside a small set of other documents that go into more detail on specific topics. You are entitled to see any of them on request.
- Privacy Notice
- ASN-DP-001 — Data Protection Policy
- Suitability Letter (issued per engagement)
- Complaints Procedure
- Lender Panel Charter
- Artificial Intelligence Governance / AI Usage Policy
Execution of this Agreement
You can sign this in whichever way is easiest for you: wet signature, scanned signature, or electronic acceptance. Each method is intended to be equally valid and binding when properly completed.
Method B – Electronic Acceptance. Where the Broker makes this Agreement available to the Client through an approved electronic channel, the Client’s electronic signature, portal confirmation, or affirmative email acceptance shall constitute valid execution of this Agreement, equivalent in effect to a wet signature, in accordance with the Electronic Communications Act 2000.
Please note: the separate Finance Agreement between you and a Lender is its own document with its own signing requirements. Signing or electronically accepting this Terms of Business does not sign that agreement for you.
Document Control
| Document Reference | ASN-TOB-005 |
|---|---|
| Document Title | Terms of Business |
| Version | 8.1 |
| Status | Approved |
| Owner | Curtis Goring, Managing Director |
| Effective Date | 10 August 2026 |
| Next Review Date | 10 August 2027 |
